Return and Refund Policy
Return & Refund
Shop online for car care products and get them delivered to your door for FREE express delivery.
DELIVERY METHOD: Item ship via ARAMEX/GDEX where you shall receive it within 2-3 business days.
HANDLING TIME: 1 business days of receipt of payment except public holidays of Malaysia (GMT+8) & weekends.
SHIPPING ZONE: We offer shipment delivery for all states in West Malaysia.
For East Malaysia and international orders, we are not able to offer shipping at the moment.
- Once parcel has reached us, it will take us 1-3 working days to process your return request.
- If anything is damaged or missing from your return, you may not receive your refund.
- All returns and exchanges will be refunded via your original payment method.
- Refunds can take up to 14 days to show in your account, depending on your payment provider.
We partnered with ipay88 to provide the payment gateway for customers to make payment for our products.
We support Visa, Master and FPX Payment.
When you use our services, you’re trusting us with your information.
We only collect the information that needed for the registration procedure at our website or when fill up the registration form on the site. The information that we gathered are voluntarily submitted by the customers to us. We collect customer’s personal information during the account registration on our site on our site.
Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events.
Your personal information such as credit cards details, bank account numbers is well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers’ information safe at all time.
Our company website does apply appropriate security application in order to prevent the leaking customers’ personal identification details from third parties, illegal disclosure and hackers. However, bear in mind that any information transmitted through the Internet is NOT 100% guaranteed safe and secure.
Terms & Conditions
Terms and conditions stated below applies to all visitors and users of Goodlife (M) Sdn Bhd. You’re bound by these terms and conditions as long as you’re on https://qplus.com.my
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words, “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Goodlife (M) Sdn Bhd.
All comments and feedbacks to https://qplus.com.my will be remain Goodlife (M) Sdn Bhd‘s property.
User shall agree that there will be no comment(s) submitted to the https://qplus.com.my will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment’s content made.
We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.
User shall agree that Goodlife (M) Sdn Bhd may send newsletter regarding the latest news/products/promotions etc through email to the user.
The user shall agree to defend, indemnify and hold Goodlife (M) Sdn Bhd harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.
From time to time, there may be information on https://qplus.com.my that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice. Please check out “Return and Refund Policy”.
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